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COMPLAINTS POLICY & PROCEDURE
Statement of Purpose
Manningham Housing Association aims to achieve complete customer satisfaction in every aspect of service. Where we fail to achieve this, we are happy to consider every complaint objectively and thoroughly in order to ensure continuous improvement, as well as to comply with any statutory requirements. We will identify any possible remedial action to prevent a re-occurrence of the complaints that we deal with.
 Complaints Champion
A member of the housing staff is designated as the Association’s Complaints Officer. The name of the staff will be given to customers if required. The staff will act as the Association’s “complaints champion” to ensure that all complaints are dealt with using a “one stop” approach in order to minimise delays in responding to complaints. The Association’s switchboard number will be used as the direct telephone number for complaints.
The number is (01274) 771144.
The fax number is (01274) 401807.
The Complaints Officer can be contacted by:
e-mail: complaints@manninghamha.co.uk.
We welcome both formal and informal complaints, including anonymous complaints.
Download our Policies
If you wish to download our complaints policy and associated documents, please click here
Manningham Housing Association, a specialist housing association providing accomodation for large families and diverse minority communities in Bradford and Keighley, West Yorkshire, promotes tenant involvement and regeneration of local communities in addition to providing development of new homes and services to meet the housing and support needs for the community.
Contact us for enquiries, search our available homes, view our site map or fill out an opinion survey today.
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