|
BEST VALUE REVIEW FRAMEWORK
Commitment to Continuous Improvement
Best value is a key component of our service delivery. It is about delivering services at a high quality and cost-effectively in a way that promotes a highly competent and professional workforce, as well as a high customer satisfaction. We are commited to continuously improving our service delivery mechanisms both through responding to the preferences and needs of our customers as well as in satisfaction of our various stakeholders, especially, the Housing Corporation and the Audit Commission.
We work closely with a number of other housing associations, informally acting as benchmarks in aid of the continuous improvement of our services.
 Regulation and Monitoring
We are regulated by the Housing Corporation. The Housing Corporation is quasi non-govermental organisation (quango), charged with allocating public funds on behalf of the Office of the Deputy Prime Minister (ODPM) towards the provision of social housing. The aim is to provide quality housing at affordable rents whilst ensuring that the best construction standards are attained, sustainable neighbourhoods are created and the customers are given the opportunity to participate in the provision of housing and the management of the stock. Increasingly, affordable renting is being supplemented through various discount initiatives by affordable owning.
 Like many other Registered Social Landlords (RSLs), we endeavour to attain key performance indicators in all areas of our operations, as set out by the Housing Corporation. Annually, most of these indicators are collated into the Regulatory and Statistical Return presented to the Housing Corporation.
In recent times, key lines of enquiry as defined by the Audit Commission, charged with carrying out performance audit of housing associations by the Housing Corporation, have become additional tools for assessing both the process and outcomes of our service delivery mechanisms.
Performance Review
Performance review takes place regularly, especially, within the rolling programme of Best Value review of all our critical service areas. The principles of Best Value, orchestrated by the four Cs of Challenge, Compare, Consult, and Compete have become embedded at various levels in the way our services are delivered. In addition, we provide quarterly performance review reports to our Board of Management.
If you wish to see how well we are performing or to download relevant materials, please click here.
Manningham Housing Association, a specialist housing association providing accomodation for large families and diverse minority communities in Bradford and Keighley, West Yorkshire, promotes tenant involvement and regeneration of local communities in addition to providing development of new homes and services to meet the housing and support needs for the community.
Contact us for enquiries, search our available homes, view our site map or fill out an opinion survey today.
| 
