Q1    : If I want an improvement to my house e.g. fencing in front of the garden how long will it take to be considered?

Ans  : Requests must be put in writing.

Q2    : How do I use the central heating system?

Ans  : Tenants are shown at pre tenancy meeting or at Settling in visit, or contact Maintenance Department.

Q3    : How do I use the burglar alarm?

Ans  : Tenants are shown at pre tenancy meeting or at Settling in visit, otherwise contact Maintenance Department.

Q4    : When will my defect be done by?

Ans  : Maintenance deal with ongoing repairs, a final inspection will also be done at the end of 12 months.

Q5    : Why have repairs not been done on time as promised?

Ans  : Could be for various reasons, contact Maintenance Department to seek further information.

Q6    : What do I do if I am not happy with repairs?

Ans  : If already spoken to Maintenance Department and not resolved then send in a written complaint to Complaints Officer.

Q7    : Why do I need a gas safety check?

Ans  : It is a legal requirement, by law we have to have one done on each of our properties every year, or when one becomes empty. The contractor will also issue you with a copy of a gas safety certificate once he has completed a gas safety check.

Q8    : My home has been vandalised, do I have to pay for any repairs?

Ans  : No. You do not have to pay, providing the incident was reported to the police and a valid crime number given to us.

Q9    : How long will my repair take?

Ans  : Each repair is put into a category (Emergency within 24 hours, Urgent within 7 days , Non – Urgent within 22 days), so depending on what the repair is we will let you know which category your job falls into.