Our Service Promise

RSS Inside Housing

  • Improvement through data 21st September 2018
    Keith Williams explains why capturing information about your workforce is the most efficient way to improve health, well-being and productivity
  • Offsite manufacture overview 21st September 2018
    For the second year, Inside Housing partners LHC on a review of offsite manufacturing. Claire Read analyses the responses
  • Rugby towers blocks deemed at risk in a fire to be torn down 21st September 2018
    Two towers in Rugby, which were feared to be at risk in the event of a fire or explosion, are set to be demolished and replaced with new homes after it was deemed too expensive to fix them.


Our Service Promise

Our purpose is to be an excellent housing association, improving people’s lives by providing good quality homes for those who need them and a range of services aimed at maximising enjoyment of the home and the local area.

We understand what is most important to our customers through effective involvement and engagement and we have agreed a number of service standards with our customers. We make a promise to deliver this to a consistently good standard. Our customer promise sets out the service you can expect from us and our customer standards give you detail about how we will deliver our promise and the service you can expect when you contact us.

Our Customer Service Promise covers:

  • Accessing our services and getting involved
  • Renting homes and paying your rent
  • Looking after your home
  • Working in your neighbourhood.

Further information

Please see Customer Service Promise for further information.

Annual Tenant Report

Each year we are required to report key facts and figures to our tenants to show how we are performing. Please click here to view our Annual Tenant Report.