REPAIRS SERVICE

The Association has developed over the years various repair programmes to meet its obligations as a good social landlord, and to meet the changing aspirations of our tenants and changes in legislation.
 
The Association provides a comprehensive range of maintenance services to address the immediate, medium and long-term requirements of its stock.

Our tenants are responsible for repairing or replacing items such as: light bulbs, fuses, WC seats, chains and pulls, internal door handles, bolts and catches, being locked out or lost keys, reglazing broken windows, unblocking toilets, internal decoration of their home, garden areas, sink, wash hand basins and bath.
 
The Association has a  set of targets for completion of work, which reflects good practice, deals efficiently with a variety of repair problems and includes a 24-hour emergency repair service.

In order for the Association to provide an efficient and responsive service to tenants, repairs will be categorised in order of priority, allowing the Association and its contractors to plan and organise work.

The Housing Corporation has issued the following targets that Registered Social Landlords should not exceed:

Priority 1	Emergency works - 24 Hours
Priority 2	5 Working Days
Priority 3	22 Working Days

Tenants are requested to report repairs as soon as they are needed and must allow reasonable access to inspect and carry out the repair work. Failure to give access will entitle the Association to serve a Notice Of Seeking Possession. All repair requests will be recorded.

Typical Emergency Repairs

• Total loss of electrical power
• Unsafe power, lighting socket or electrical fitting
• Total loss of water supply
• Total or partial loss of gas supply
• Blocked flue to open fire or boiler
• Total or partial loss of space heating between 30/9 – 1/5 where there is not other form of heating or hot water supply.
• Blocked or leaking foul drain, soil stack or (where there is no other working toilet in the dwelling house) toilet pan
• Tap which cannot be turned off
• Leaking water from water or heating pipe, tank or cistern
• Leaking roof
• Insecure external window, door or lock
• Loose or detached banister or handrail

Typical Urgent Repairs 

• Partial Loss of electrical power
• Partial Loss of water supply
• Total or partial loss of space or water heating between 30/4 –1/10
• Toilet not flushing (where there is another toilet in the house)
• Blocked sink, bath, basin
• Rotten timber flooring or stair tread
• Door entry phone not working
• Mechanical Extractor fan in internal kitchen or bathroom not working

Whilst this guidance will aid consistency within the Association, it must be acknowledged that some cases will need to be reconsidered to take account of tenants who have special needs and perhaps may be at greater risk. This would include tenants with mental or physical disabilities, the elderly or those with very young children.
  
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Manningham Housing Association, a specialist housing association providing accomodation for large families and diverse minority communities in Bradford and Keighley, West Yorkshire, promotes tenant involvement and regeneration of local communities in addition to providing development of new homes and services to meet the housing and support needs for the community.
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