Rent Service Standards

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Rent Service Standards

This sections covers our rent service standards. If you are worried about paying your rent on time, please get in touch with our Income Management team on 01274 771144 as soon as possible and they will provide you with support. We respond to any requests for refunds within 28 days.

To make it as simple as possible for you to pay your rent we offer several ways to pay. For more information on these services please click here.

Housing Benefit

If you are struggling to pay your rent because you are on a low income or are unemployed, you may be entitled to housing benefit. You will need to submit a claim form to Bradford Council’s Housing Benefits Team.

Our Income Management Team will be able to advise you about applying for housing benefit, please contact us for further information.


If you fail to pay your rent we will:
• Contact you to talk about your rent arrears.
• Offer you advice and support, to try and come to an arrangement with you about how you will clear the debt.
• Offer welfare advice and suggest ways to maximise your income.
• Check you are getting the right amount of housing benefit, if you are already claiming.

In most cases we will be able to help you, and by taking early action you may be able to avoid court proceedings and extra costs. We are reluctant to take legal action and will only do so if necessary.

Legal Action

Legal action may include county court judgments, possession orders or even eviction from your home. This process would be stopped if you pay your rent and maintain your arrangement to clear arrears.

If you end your tenancy owing rent arrears, you will be referred to our specialist team who will make an arrangement with you to clear the debt. If the property is left abandoned, our team will take action to trace you to recover the debt.