Report a Repair
Report a Repair?
Before reporting a repair please click here to check which repairs you are responsible for carrying out yourself.
Following the government announcement instructing people to stay at home we have reviewed what work we are able to undertake. We are seeking some further clarity on certain matters but we would like to inform you of the following: –
• Repairs – We will now ONLY be logging and issuing emergency repairs. Emergency repairs would include loss of heating, hot water or electricity, any major water leaks or gas leaks. We ask you not to contact us for any general repairs as we will not be accepting them until further notice.
• Empty Properties and Lettings – we will not be undertaking any work in empty properties and no vacant properties will be advertised.
• Gas Safety/Fire Checks and Servicing– to ensure that you remain safe in your homes, we will continue with our programme of annual gas safety checks and servicing for as long as we can. Our gas servicing engineers will ensure they wear a face mask and gloves and the social distancing measures described above will also apply. It is essential that you continue to allow access to this essential health and safety work. We want to ensure you remain safe in your home and these gas safety checks are one of the most important checks that your home needs.
•Caretaker/Cleaning Services – the Caretaking service has been reduced so you may not see the Estate Caretakers on your estate as often. We ask that you be extra mindful to keep your estate as clean and tidy as possible during this period.
• Home Visits/Property Inspections – by Neighbourhood Officers and Property Services staff are cancelled until further notice.
Please stay safe and well.
To report a repair, please fill in the following form. Once we have received your email repair request and it has been logged, it will be deleted from our inbox.
Thank you for getting in touch!