Domestic Abuse Support
Need to report a repair?
We are now logging and issuing only emergency and urgent and repairs.
Please note: Due to the current Coronavirus pandemic, please, be advised that our contractors are required to adhere to social distancing guidelines as set by the government.
Gas Safety/Fire Checks and Servicing
To ensure that you remain safe in your homes, we will continue with our programme of annual gas safety checks and servicing.
Our gas servicing engineers will ensure they wear a face mask and gloves plus adhere to social distancing guidelines as set by the government.
It is essential that you continue to allow access to this type of essential health and safety work. We want to ensure you remain safe in your home and gas safety checks are one of the most important checks that your home needs.
Are operating as normal.
Home Visits/Property Inspections
Essential home visits and property inspections are operating as normal.
To report a repair, please complete the contact form or contact the repairs team.
All repair requests will be logged and we will contact you in due course.
Customers Care – Repairs and Responsibilities
It is the responsibility of the tenant to carry out the following repairs in their own homes:
Minor cracks to plastering
TV aerials (unless it is a communal aerial)
We will attend to blocked toilets but if it is found that the blockage was caused by neglect such as flushing nappies, children’s toy’s or other non-biodegradable items then the cost will be charged back to you
Replacing plugs and chains to baths, basin’s and kitchen sinks
Shower heads, rails, and shower curtains
Keeping ground gully grates (external drain covers) clear of leaves and rubbish
Replacing keys or locks when keys have been lost or tenant has locked themselves out
Replacing glass in any internal or external door
Repairs to internal doors, door handles and any other associated door furniture
Resetting trip switches and if necessary, turning off the mains supply
Electrical appliances (cookers, fridges and dishwashers) excluding appliances fitted by Manningham Housing and where a service charge is applied for their maintenance
Replacement of bulbs or fluorescent tubes (and starter motors) including those for external lights (except in communal areas)
Changing batteries in any appliance
Repairing and replacing any floor coverings, vinyl tiles, sheeting, carpets, or laminates that the tenant has fitted
Floor coverings that have been supplied by MHA as part of the Improvement Programme will only be provided once and when these need to be replaced this will be your responsibility as the tenant
Replace any secondary forms of heating for example gas and electric fires. We will repair any existing secondary heating only if it is economical to repair. This does not affect your primary heating system for example Central Heating or Economy Seven.
Replacing broken or cracked glass where it is found that the glass has been broken from inside the property
Glazing (except where a crime number is provided)
Any form of pest control – for example ants, wasps, bees, cockroaches, or mice etc
Any repairs to sheds
Any form of landscaping or tidying of garden